Personal data
Information about the protection of your privacy and the processing of your data.
Respect for the protection of personal data is an ethical value of BONNIE AND CAR in accordance with its Personal Data Protection Policy.
BONNIE AND CAR takes all necessary precautions to ensure that your personal data is processed securely and in compliance with regulations. Below you will find detailed information about the processing of your personal data when using this website.
Who are the data controllers?
Your personal data is processed by BONNIE AND CAR SAS (hereinafter “BONNIE AND CAR” or “we”), acting as data controllers.
Registered Office
8 Bis rue de la gare
02200 Mercin-et-Vaux
Data Protection Officer (DPO)
dpo@bonnieandcar.com
What is your data used for?
We collect your personal data when you fill in a form or contact us by email, phone, live chat, or any other means. We use your data in order to:
| Purposes | Legal basis |
|---|---|
| Manage your requests (valuation, inspection appointment, reservation, contact, etc.) | Pre-contractual relationship |
| Manage your BONNIE AND CAR user account | Performance of the contract |
| Manage your complaint | Legitimate interest (dispute prevention) |
| Respond to satisfaction surveys and studies on existing services | Legitimate interest (service improvement) |
| Respond to studies for the development of new services | Legitimate interest |
| Advanced analysis for quality monitoring and continuous improvement | Legitimate interest |
| Carry out research and development activities | Legitimate interest |
| Ensure monitoring of our activities (reporting) | Legitimate interest |
| Respond to your requests to exercise your rights | Legal obligations |
Mandatory answers are indicated in the forms with an asterisk. Without this data, we will not be able to process your request. The other information is optional.
How long?
We keep your data only for the period necessary for the purposes:
- Duration of your contract
- Time needed to process your request/complaint
- User account: maximum 3 years of inactivity
- History of interactions for the commercial relationship
- Legal obligations and limitation periods
Who has access?
We share your data with our processors (e.g. Aircall) for hosting, maintenance, inspections, or sending messages.
Your data is mainly hosted within the EEA. For transfers outside the EEA, we use the European Commission’s Standard Contractual Clauses to protect your privacy.
Your rights
Access
Right to receive a copy of your data.
Rectification
If your data is incorrect or outdated.
Erasure
Right to be forgotten (subject to conditions).
Portability
Receive your data in a structured format.
Objection
Object to processing or marketing.
Consent
Withdraw your consent at any time.
To exercise your rights, contact us:
You have the right to register free of charge on the Bloctel opt-out list, managed by Opposetel, so as not to receive commercial telephone solicitations.
Finally, you have the right to lodge a complaint with the CNIL. However, we encourage you to contact us before filing any complaint so that we can try to resolve the issue together.
We may also collect automated technical information (IP address, cookies) during your visits. For more information, please consult our cookie management policy.
Last update: © BONNIE & CAR 2026